Purchase terms and conditions

Information about Vino al Vino

www.vinoalvinofirenze.com is an online sales and advertising service for alcoholic products.
Users who use the services offered by www.vinoalvinofirenze.com declare that they know and accept these general contract conditions.
The sale of alcoholic products is prohibited to minors.
Users of www.vinoalvinofirenze.com declare that they are adults according to the legislation applicable to them.
Users are responsible for their own and third-party content that they share on www.vinoalvinofirenze.com, through uploading, inserting content or in any other way. Users relieve the Owner of any responsibility in relation to the illicit dissemination of third party content or the use of www.vinoalvinofirenze.com in ways contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the user or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to contents deemed offensive or illicit.

Purchase procedure

All prices indicated on the site include VAT and may be subject to periodic changes without notice.
Each order sent constitutes the actual purchase of the products published on the site. Orders are subject to availability and discretionary acceptance of the Owner, who reserves the right to cancel an order, in particular due to the possible unavailability of one or more of the products purchased. In this case the Owner will refund the price and shipping costs incurred by the User.
The actual availability of a product is indicative, as multiple users can purchase it at the same time and make a product unavailable that another user had already put in the cart.
The photos included are indicative and do not constitute a guarantee of the quality of the products. Furthermore, the photograph does not always show the vintage actually on sale, for which only the year shown in the name of the product is valid.

Payment

The Customer may pay the price of the Products and the related delivery costs by:
1 - Paypal;
2 - Credit card via Nexi
2 - Apple Pay
3 - Google Pay
In the event that, for any reason, the debiting of the amounts owed by the Customer proves impossible, the sales process is automatically canceled and the sale automatically cancelled.

Shipping

The Products purchased on the website www.vinoalvinofirenze.com will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request delivery of the products to an address of his choice.
For each order placed on the vinoalvinofirenze.com website, Vinoutlet Srl issues an invoice for the goods shipped, sending it via e-mail or together with the order, pursuant to the Presidential Decree. 445/2000 and Legislative Decree 52/2004. For the issuing of the invoice, the information provided by the Customer at the time of the order is valid. No changes to the invoice will be possible after it has been issued.
Delivery costs are borne by the Customer and are clearly highlighted on the Site and in the order form.
All purchases will be delivered via GLS express courier, MBE WORLDWIDE, FEDEX or UPS.
www.vinoalvinofirenze.com by Vinoutlet Srl is not responsible for unforeseeable delays.
www.vinoalvinofirenze.com of Vinoutlet Srl or the designated express courier will send the Customer a confirmation email once the Products have been shipped, which will specify the shipment tracking number through which it will be possible to view, after entering it on the Courier's website , the status of the shipment.
For the delivery of the goods, the presence of the Customer or his representative at the recipient's address indicated in the order is required. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered.
Any damage to the package and/or the Products or the mismatch in the number of packages must be immediately reported by means of a written control reservation on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of the package delivered.

Right of withdrawal

www.vinoalvinofirenze.com of Vinoutlet Srl wishes to guarantee complete customer satisfaction.
Pursuant to article 64 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased through the Site within 10 (ten) working days starting from the date of receipt of the Products .
To exercise the right of withdrawal, the Customer must send to the following address: Borgo Ognissanti 70 r, 50123 Florence (FI), Italy, a communication containing:
a) the expression of desire to exercise the right of withdrawal pursuant to art. 64 of the Consumer Code;
b) the indication of the Products for which the Customer wishes to exercise the right of withdrawal;
c) the progressive order number issued at the time of purchase;
d) all details relating to payment
This communication can be sent, always within the aforementioned term of 10 (ten) days, also by e-mail, telegram and fax.
In case of exercising the right of withdrawal, www.vinoalvinofirenze.com di Vinoutlet Srl will refund the price of the Products in full provided that they are returned by the Customer in normal condition and only if the return instructions above are correctly respected. www.vinoalvinofirenze.com di Vinoutlet Srl reserves the right to refuse the return of those Products that do not comply with these requirements. Refunds will be made with the same payment method used for the purchase or by bank transfer.
Delivery costs for returning the Products are borne by the Customer; any expense incurred by the Customer for redelivery will not be refundable.
If the Customer wishes to modify or cancel the order submitted, he must promptly send an email to the address info@vinoalvinofirenze.com.
Once the Product has been shipped, the order cannot be canceled or modified until the shipped goods have been returned to www.vinoalvinofirenze.com by Vinoutlet Srl. In this case, reference is made to the returns policy described above .

Warranty

In case of lack of conformity of Products sold by www.vinoalvinofirenze.com of Vinoutlet Srl, the Customer must immediately contact the email address info@vinoalvinofirenze.com.
The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods through repair or replacement or to an adequate reduction in the price or termination of the contract. The Customer loses these rights if he does not report the lack of conformity to www.vinoalvinofirenze.com of Vinoutlet Srl within two months from the date on which he discovered the defect. The action aimed at asserting defects not maliciously concealed by www.vinoalvinofirenze.com of Vinoutlet Srl is prescribed, in any case, within twenty-six months from delivery of the goods.

We'll bring the wine.

Sincerely, your wine.
Vino al Vino is a brand
by Vinoutlet S.r.l.
P. IVA: 06308510483
REA: FI617904
Borgo Ognissanti 70R

50123 Firenze (FI)
From Monday to Saturday
11.00–15.00, 16.30–21.00
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